Return and Shipping Policy
Gift box orders will be shipped out the next business day. As a default, we use UPS ground shipping, unless the order is being shipped to a PO Box, in which case we ship using USPS Priority Mail. Our business days are Monday through Friday, excluding national holidays.
Expedited shipping is available for an additional fee - contact us for options. Canadian shipping available for select (non-bakery) items.
Some coffee bag orders may take a day or two longer for us to ship out if you order specific flavors, in order for us to restock our supply. We want all our coffee to be shipped to you freshly roasted!
UPS Ground, Business days in transit 04/18/2022 from: LIMA, OH 45801
Help! I entered the wrong shipping address!
It’s ok, it happens! Message us with the correct shipping address and we will edit it and be sure it gets to the intended recipient. Well, as long as you catch us before we get it shipped out. If you made a mistake and the package has already been delivered to the wrong address, contact us at firstname.lastname@example.org and we will split the cost with you to ship it out again (we offer a 50% discount in the case of an honest mistake).
Returns and Exchanges
We gladly accept returns and exchanges:
- Contact us within: 7 days of delivery
- Ship items back within: 14 days of delivery
Request a cancellation: before item has shipped
Because of the nature of custom or personalized orders, unless they arrive damaged or defective, we can't accept returns.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact us if you have any problems or questions with your order and we will strive to make it right: 419-330-5630 | email@example.com
Frequently Asked Questions
Custom and personalized orders
Let us know if you would like us to include a custom message in the special instructions when you submit an order and we are happy to include your message with the gift!
Remember to indicate who the gift is from. Because we specialize in gifts, we never include pricing with any of our shipments.
Our baked goods are made with no added preservatives and are shipped to your recipient using timely shipping. For optimal freshness, we recommend either enjoying the baked goods within a few days of receipt, or storing them in a refrigerator or freezer until ready to enjoy. Biscotti can be stored at room temperature for 4 to 6 weeks from receipt. Coffee should be stored in a cool, dark place like a cupboard (not a freezer).
Interested in sending several gift boxes? No problem! Email your order to us at: firstname.lastname@example.org or fill out our Custom Request Form.
For a gluten-free version of this gift basket, please contact us, and we will be happy to put one together for you.
Future Shipping Date
If you would like us to delay shipment so that your order arrives closer to a specific date, just include that information in the notes section when you check out, or send us a message after you place your order.
Free! Direct Shipping
We will ship your gift directly to your recipient – just enter your recipient’s address into the Shipping Address section when you check out. If you would like to purchase multiple gift baskets to go to different addresses, you can place each order individually, or order them all together and then email us for an address template: email@example.com
Did you miss the gift message at checkout? Or was yours too long?
No problem! Just message us right after your order is placed with the gift message and we will create a custom card to go along with your gift.
What are some of your most popular coffees?
Our most popular coffees are:
Lima Bean Blend - light/medium roast house blend
Guatemalan Antigua - full bodied, medium Guatemalan roast
Highlander Grog - butterscotch with a kick
Jamaican Me Crazy - the flavors of Kahlua and cream
and we keep those on hand at all times. We also feature some seasonal flavors that change throughout the year.
What safety guidelines does your bakery and cafe follow?
Our bakery and cafe follows the Ohio Restaurant Promise to ensure the best quality and service. You can read more about that here: https://www.ohiorestaurant.org/ohio-restaurant-promise